FREQUENTLY ASKED QUSTIONS
Is your full collection available online?
We offer Sophie by Sophie complete jewellery collection online.
What is your return policy?
Sophiebysophie.com will accept items for exchange or return if the item is returned in new and re-saleable condition within 14 business days from the delivery date of your order. Exchanges will be made on the same item only and will be subject to shipping charges. Once your return is processed, a credit will be issued for the merchandise amount only to your credit card. SOPHIE by SOPHIE will only bear the return costs if the product(s) is/are defective or wrongly delivered.
Items received as gifts may be exchanged for another item of equal or greater value. For your security, please return your gift with an insured courier forwarded mail and retain your receipt. SOPHIE by SOPHIE is not responsible for items damaged or lost in transit.
For more detailed information, please read our Terms & Conditions page.
What is your repair policy?
Has your piece of jewellery been damaged? Contact us with details and an image of the jewellery and we will answer within 3 working days. Items purchased through other retailers than our online webshop must be returned for repair to the store where the item was purchased.
We will not sell, share or trade any personal information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form or by contacting us at email@example.com.